These are some common competencies that extensive research indicates make managers significantly more effective. Many of these are tied to communications and interpersonal skills.
Few people develop very good communications or interpersonal skills without training, coaching or a good mentor. Increasing your own and your managers’ competencies in these areas increases retention, improves execution, and enhances your success.
How would you assess yourself and your current management team members on each of these?
Do you know how to hire for these items? To develop improved skills?
Effective managers actively demonstrate abilities to:
Excellent managers consistently use and model these behaviors:
Start right by hiring people who have the skills and behaviors you want. Consider hiring veterans – most have excellent training and experience in these areas.
What questions might you ask of potential new managers or new hires to assess their abilities in these areas? Sample Interview Questions:
These are behavior-based questions and you are looking for answers which tell you about the person’s normal pattern of behavior. The answer patterns tell you what the person will normally do in the position you are filling. Behavior-based interviewing techniques can assist you in hiring managers with these competencies.
Individual coaching ,mentoring, and management training can assist in improving many of these competencies in existing management.
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