listening

Communication Tips – Listening Skills

Listening, really hearing what someone else is saying, is a skill. Why are listening skills so important? Listening skills are critical to many aspects of managerial work including interviewing for open positions, coaching and counseling, gathering data, customer service, working effectively with others, performance management, and so forth.

Many, if not most, people tend to have an inner monologue going on when they are ‘listening’. This may be a disagreement with what is being said, preparing the answer, or worrying about something else entirely. Not effective, but common.

Exercise

Think for a moment about a person you worked for who was not a good listener. Try to clearly see in your mind’s eye what happened in a discussion. What made the person a poor listener? What did s/he do or say that communicated the message “I’m not really listening” or “I don’t really care about your ideas”.

Now think about how you felt. What effects did the poor listening skills of the person have on you?

 

What are the benefits you can derive from good listening skills? Here are some:

You show the person that you are interested in and concerned about their needs and interests, not just your own. This is especially useful in interviewing job candidates, counseling, and customer interviews.
You find out why an individual did what they did, how they made their choices or decisions, and attained or missed goals. This is useful in resolving problems, coaching, and job interviews.
You give the person an opportunity to be heard and feel understood so that they will reveal much more information.

These tips are designed to help you learn more about listening effectively. Good listening skills can be acquired with practice. They provide real benefits in your professional and personal life. […]

By |January 27th, 2016|Communications|Comments Off on Communication Tips – Listening Skills

The Missing Link: Listening Skills

Probably you have not been told to ‘shut up and listen’ lately…but do you really know if you are a good listener? Or why that is important to your own and your organization’s success?

The old line that ‘god gave us two ears and only one mouth for a reason’ reflects the common problem: most of us do not listen well. Research shows that in the USA a far higher percentage of managers are extroverts than is the overall workforce. And many extroverts are better at talking than listening.

Listening well is a critical skill: good listeners are

more likely to learn of potential problems and solutions early;
better at assessing employees, job applicants, and potential partners or vendors;
more aware of changes which may affect them.

Good listening skills require some attention and effort to learn and use. They take an effort to turn off one’s own internal discussions, to think about what one is doing in a conversation, to ignore one’s phone or other distractions, and to change one’s talking habits. But your listening skills can be improved. And this will help with your personal life as well as your business!

Tips for more effective listening include:

listen for understanding of both what is said and what underlies the words or tone.
turn off your tendency to be defensive or think of your reply while the other person is speaking.
engage yourself fully in listening: make eye contact, say an encouraging word or nod periodically, take notes as needed.
ask relevant questions: for further information and to clarify your understanding of what you think you heard.
don’t interrupt or assume you know what the rest of the statement will be.
don’t give advice unless asked to.

Start by making a real effort […]